Monthly Archives: June 2006

Ann Coulter, Al Franken and the use of language

Posted on June 28, 2006 by admin

I commented earlier about the anger of bloggers referencing an article in Books and Culture by Alan Jacobs. As company leaders get into the blogging world and respond to those who may be attacking them in the blogging world, they … Continue reading →

Posted in Al Franken, Alan Jacobs, Ann Coulter, Blogging, Books and Culture, Hannity and Colmes, Rush Limbaugh, Uncategorized, use of language | 1 Comment

Should the top dog blog?

Posted on June 27, 2006 by admin

I talked to our local top elected official the other day and he mentioned the need for hiring a communications manager for his administration. I suggested he should start blogging. Myself?! he said. Yes, I said. Why not? I don’t … Continue reading →

Posted in blog, Blogging, CEO blogs, communicating, communications manger, Naked Conversations, Uncategorized | 1 Comment

Want to see the cable guy video

Posted on June 26, 2006 by admin

I should have provided a link in the last blog. Here’s the link. Video. In discussing this with others, the recent widely distributed phone call with AOL was another example. There are more and more examples of customer service nightmares … Continue reading →

Posted in AOL, Cable Guy, Comcast, Comcast Video, Crisis Advice, Hilarious Company Screwups, Uncategorized, Youtube | 1 Comment

Why a sleeping cable guy should make you nervous

Posted on June 26, 2006 by admin

This guy named Finkelstein in Washington DC calls Comcast to get his cable fixed. The cable guy comes over and gets put on hold by his own service department for an hour, so he takes a nap. Finkelstein thinks this … Continue reading →

Posted in Cable Guy, CNN, Comcast, Comcast Video, Crisis Advice, Finkelstein, KING5, News, newsvine, Uncategorized, vodcast, Youtube | 7 Comments

Why oldtime crisis managers don't get it

Posted on June 22, 2006 by admin

It's not in my style to disparage anyone else in this business. But I've been saying for sometime now in my presentations and writings that one of the biggest problems with crisis communication strategies is the media-centric focus. Sure, the … Continue reading →

Posted in Crisis Advice | 3 Comments

The myspace battle

Posted on June 21, 2006 by admin

Myspace.com is in the news again. At least it was last night on my local tv news channel (KING5 NBC affiliate in Seattle). Another child preyed upon by creeps who use the information provided by some of the vulnerable young … Continue reading →

Posted in Crisis Case Studies, Uncategorized | Leave a comment

A big day

Posted on June 20, 2006 by admin

I just got finished writing the final words for the second edition of my crisis management book called Now Is Too Late2. The first edition was published in late 2002 and this should roll off the presses probably late July.  … Continue reading →

Posted in Uncategorized | 1 Comment

Interactive Communication Management

Posted on June 16, 2006 by admin

I'm in the of preparing for a conference presentation in San Francisco in a couple of weeks. The topic is online communication tracking and I am using the Coast Guard's experience of tracking inquiries it received during Hurricane Katrina as … Continue reading →

Posted in Uncategorized | Leave a comment

Crisis Leadership and Authenticity

Posted on June 15, 2006 by admin

One of the things I like most about helping organizations with crises is the issue of leadership. When I was 18 I got a job working for a funeral home in my small home town that also had an ambulance. … Continue reading →

Posted in Uncategorized | Leave a comment

Angry bloggers

Posted on June 14, 2006 by admin

Why are so many bloggers so angry? Alan Jacobs, English professor from my alma mater Wheaton College, comments on the anger of bloggers and what it means for discourse. This is particularly significant for organizations who find themselves the target … Continue reading →

Posted in Uncategorized | 2 Comments