Monthly Archives: October 2006

Government Procurement article on Katrina communications

Posted on October 31, 2006 by admin

Some time ago I wrote an article on how the US Coast Guard used PIER, the online communication management tool I created and my company provides, to facilitate communication during Hurricane Katrina. That article was published in the October issue … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management, Hurricane Katrina, US Coast Guard | Leave a comment

Wal-Mart "Reputation Crisis" reported in BusinessWeek

Posted on October 31, 2006 by admin

Is Wal-Mart in a reputation crisis? I think so, and I expressed that opinion to a reporter working on a story for BusinessWeek. I guess I didn’t expect my judgment about that to appear in the title of the cover … Continue reading →

Posted in Business Week, Edelman, Pallavi Gogoi, Reputation Crisis, Uncategorized, Wal-Mart | 1 Comment

Government blogging–Houston Metro launches

Posted on October 30, 2006 by admin

The Houston Chronicle is reporting that Metropolitan Transit Authority, the public transportation agency of Houston, is launching a blog. George Smalley, the VP for Communications for the agency, and former communications director for Shell Oil is one smart guy, and … Continue reading →

Posted in CEO blog, crisis blog, Houston Metro | 1 Comment

WOMMA Ethics Rules

Posted on October 27, 2006 by admin

The Word of Mouth Marketing Association has been in the news lately based on violations of its code of ethics by Edelman Public Relations, despite the fact that Richard Edelman helped draft the code. WOMMA has published its ethics rules … Continue reading →

Posted in ethics, WOMMA | Leave a comment

Brian Atene, where are you now?

Posted on October 27, 2006 by admin

OK, this is completely different–pure entertainment. But someone just sent me this link to the panopticist blog–and it has one of the most awe-inspiring examples of hubris (as blogger Andrew Hearst correctly points out) that you might ever see. If … Continue reading →

Posted in Brian Atene, panopticist | Leave a comment

Video–here we come

Posted on October 27, 2006 by admin

Video is coming quickly. Some will laugh at that because for many video is very much already here. Millions posting videos regularly to Google/YouTube. Gazillions watching those (whether or not the copyright is properly held). I flip up my MacBook … Continue reading →

Posted in communicating, Crisis Communications, Crisis Communicator, crisis management, video conferencing | Leave a comment

When can an apology hurt you?

Posted on October 26, 2006 by admin

I’ve been a strong advocate of being quick to apologize when you have done something wrong–both personally and as a company. I believe people are very willing to forgive when there is a sincere expression of regret and clear communication … Continue reading →

Posted in Sony, Sony's apology | Leave a comment

Former president of CBS News comments on the Dan Rather news crisis

Posted on October 24, 2006 by admin

Andrew Heyward, the former president of CBS News and the lead executive during the Dan Rather fiasco, commented in a PRSA article about what he learned from the crisis. His comments should be posted on the wall of every CEO: … Continue reading →

Posted in Andrew Heyward, CBS News, Crisis Case Studies, Crisis Communicator, crisis management, Dan Rather | 2 Comments

The bottomless web–it's not just in Kansas anymore

Posted on October 23, 2006 by admin

I love this quote from a story in Fast Company about this guy Rob Curley who is doing some interesting things with news sites: “On the bottomless Web, there’s always room for more detail, more depth.” This is an important … Continue reading →

Posted in Crisis Communications, News, news sites, Rob Curley | Leave a comment

Blogwars–some of the best thinking to date

Posted on October 19, 2006 by admin

In my new edition of Now Is Too Late2, I added a chapter on blogwars. “Blogwars” is my term for the increasingly frequent challenge for companies and organizations who have to deal with activists or attackers who are intent on … Continue reading →

Posted in blog, Blogging, blogwars, Crisis Communications, crisis management, Jonathan Bernstein | Leave a comment