Monthly Archives: February 2007

A Media-created crisis? The Delta Zeta Sorority Problem

Posted on February 28, 2007 by admin

A crisisblogger commenter requested my take on the Delta Zeta sorority crisis, and as I have had my head down in two solid days of meetings, I have to admit to only hearing a passing reference to some sorority problem … Continue reading →

Posted in Delta Zeta sorority, DePauw university, New York Times | 50 Comments

Media tracking during a crisis

Posted on February 22, 2007 by admin

Communication is of course about listening as well as speaking. And a key part of listening is paying attention to what the media, bloggers and others are saying about you. At no time is this more important than during a … Continue reading →

Posted in Chip Griffin, Crisis Advice, CustomScoop, Jonathan Bernstein | 2 Comments

Why success can kill your reputation

Posted on February 22, 2007 by admin

In this world we have a love for creating reputations via the media, then destroying them. Pride goeth before the fall, how have the mighty fallen and all that. Witness Microsoft and Wal-Mart. Microsoft’s reputation plummeted as their power grew … Continue reading →

Posted in Naked Conversations, Toyota | 1 Comment

The Letter from JetBlue CEO

Posted on February 22, 2007 by admin

I’m upgrading my evaluation of JetBlue’s performance in this crisis. I was a little tough on them before, but overall, they are doing pretty well given their situation. I say that in part because I have a great deal of … Continue reading →

Posted in JetBlue | 1 Comment

Frontline on the Freedom of the Press

Posted on February 21, 2007 by admin

I hope you caught last night’s airing of PBS Frontline’s “News War” program. The issue is freedom of the press–particularly in a society that is facing the unprecedented threat we call the war on terrorism. Freedom of the press is … Continue reading →

Posted in CBC, Frontline | Leave a comment

Can JetBlue Recover?

Posted on February 19, 2007 by admin

The ultimate question of crisis management and crisis communication has to do with recovery. JetBlue has given itself a monstrous black eye. And now, they are in the middle of the traditional media ‘black hat” spin cycle. Can it recover? … Continue reading →

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management, JetBlue, Johnson & Johnson, Lynne Doll, Rogers Group | 3 Comments

Do the Right Thing–the new website

Posted on February 16, 2007 by admin

I find this absolutely fascinating. A new digg-type website has recently appeared that promises to change the world by evaluating if companies are “doing the right thing.”  The site is called dotherightthing.com. You might also be interested in seeing what … Continue reading →

Posted in Do the Right Thing | 1 Comment

Now THIS is how to build trust and protect a golden reputation

Posted on February 14, 2007 by admin

Bulldog reports that Johnson & Johnson’s golden image is being tarnished by the revelation of improper payments made by foreign subsidiaries. I think just the opposite. Perhaps even more than the Tylenol case–which is routinely heralded as the best ever … Continue reading →

Posted in Bulldog Reporter, crisis management, Johnson & Johnson | 1 Comment

Do blogging and political campaigns mix? Edwards and Marcotte issue

Posted on February 14, 2007 by admin

I’ve stated frequently in presentations that the blogging world is changing how public information is dealt with. There is an ethos around blogging that is in direct conflict with how communication has been traditionally managed by corporations–and politicians. That conflict … Continue reading →

Posted in Amanda Marcotte, blog, Blogging, freedom of speech, Gerald Baron, john edwards | Leave a comment

ExxonMobil's Welcome New Stance

Posted on February 12, 2007 by admin

Under former chairman Lee Raymond, ExxonMobil’s position on global warming tended toward the head in the sand perspective. With new chairman Rex Tillerson in place, the head is definitely being extracted. (see Houston Chronicle story) The question from a reputation … Continue reading →

Posted in ExxonMobil, global warming | 3 Comments