Monthly Archives: June 2007

Arthur Andersen demise–a case of bad cell phone connection?

Yesterday I spoke at a chapter meeting of the Association of Contingency Planners and mentioned again that Arthur Andersen was an excellent example of a company that didn’t need to die, but did because its leaders thought the relevant battle … Continue reading

Posted in Enron, Sprint | Leave a comment

More on WholeFoods and buyout battle

I commented recently about Whole Foods and their effort to buy out a competitors which would leave them largely standing alone in the organic food retail space nationally. Seems the FTC has some concerns about that kind of concentration–as is … Continue reading

Posted in FTC, John Mackey, Whole Foods | Leave a comment

Media feeding frenzy vs. blog feeding frenzy–the Continental "poo flight"

At the risk of being circular, Custom Scoop’s blog commented on my blog post on Continental and added some very interesting perspectives. My focus was on the media feeding frenzy, their’s was on the blog feeding frenzy, which is in … Continue reading

Posted in blogwars, Chip Griffin, Continental Airlines, CustomScoop | Leave a comment

The media feeding frenzy–on an unsavory Continental mess

Here’s a story about the Continental airlines reputation problem resulting from a trans-Atlantic flight with sewage–that is human excrement–flowing into the aisles for seven hours. I saw Mr Brock, the enraged passenger, on KING 5 last night. He was talking … Continue reading

Posted in Continental Airlines | 2 Comments

Thomas Tanker, Whole Foods, Apple iphone launch

A few random comments. It really sucks when a favorite toy gets recalled. Thomas and Friends wooden rail cars are being recalled. There’s a boat load of them, and no wonder, because they are made in China. Seems there was … Continue reading

Posted in Apple, iphone, RC2, Reputation Crisis, reputation management, Thomas and Friends, Thomas Tanker, Whole Foods | Leave a comment

Communication Drills–why they go wrong

Yesterday, on our online conference on oil spill communications we discussed current practices in oil spill drill communications. I and others in my company have participated in a large number of oil spill drills and in the communication function of … Continue reading

Posted in Joint Information Center, National Response Team, Neil Chapman, oil spill drill, Uncategorized | Leave a comment

Oil Spill Communications–free online conference

If you are in communications in the oil business chances are you have been involved in JICs (Joint Information Centers). In which case, you may be interested in the online conference I will be speaking at this week. If you … Continue reading

Posted in JIC, Joint Information Center, Neil Chapman, oil spill drill, Virtual JIC | Leave a comment

An intriguing video–plus learn all about RSS

I’ve been blogging about how important it is to use video as part of crisis/issue communication. I’m sure some thing, well I can’t because it has to have great production values. Look at this one. It whimsically and wonderfully combines … Continue reading

Posted in RSS feeds | Leave a comment

Any one with Life Insurance Crisis Case Studies?

A crisisblogger reader has requested that if anyone out there in blog land has any good examples of crises involving life insurance companies, she would certainly like to hear of them. I came up empty on that question. I guess … Continue reading

Posted in life insurance crisis | 1 Comment

The CEO as Ultimate Communicator–new validation

I wrote about the emergence as the CEO or the top leader of the company as “The Ultimate Communicator” in the second edition of Now Is Too Late2. That idea has been thoroughly and carefully validated by Dr. Leslie Gaines-Ross, … Continue reading

Posted in Dr. Leslie Gaines-Ross, reputation management, Weber-Shandwick | Leave a comment