After a pretty extensive search, our Director of Technology Cameron recommended that we move our clients to Rackspace, a premier hosting provider. Their “fanatical” service doesn’t come cheap, but we weren’t looking for cheap when our clients depend on us for incredibly reliability and service. We believed they would provide that kind of reliability. Imagine then how I felt when I found that shortly before we cut over to Rackspace, they have a serious outage that affects a whole lot of their customers–others like us who place a premium on reliable service. In a vacuum of information, it is hard to understand how a top-quality hosting provider could actually go down for as long as they were.
But, there is no vacuum of information. Here is their communication with the customers. In tone, in depth, in quality of response, in all respects it is what I would expect and want from a company I need to trust. Good job Rackspace.