Monthly Archives: February 2008

How do we judge qualifications for the presidency?

Posted on February 28, 2008 by admin

A couple of comments on my last post about the political campaign reminded me of another comment I wanted to make about the race and what it might mean for communicators. As one pointed out, neither McCain nor Obama have … Continue reading →

Posted in Uncategorized | Leave a comment

Fighters and Frat Boys–lessons learned from the electorate

Posted on February 27, 2008 by admin

Maybe it is that I am on vacation and the sun of Mission Bay has gotten to my head. But I am going to risk going into the dangerous waters of commenting on this election season. I do it not … Continue reading →

Posted in Uncategorized | 3 Comments

NIU tragedy, Roger Clemens, Blackberry and New York Times cuts newsroom staff

Posted on February 15, 2008 by admin

There is a lot going on for a crisis blogger to write about. Being on the road (Pasadena, CA this time) makes it hard to keep up. The NIU tragedy is depressing and horrifying–in part because it seems that these … Continue reading →

Posted in Blackberry, Cable Guy, CNN, New York Times, NIU shooting, Ragan Communications, Research in Motion, Roger Clemens | 1 Comment

Steven Covey on Trust–must reading for communicators

Posted on February 11, 2008 by admin

Anyone who visits here frequently knows that trust is my favorite subject–and getting more favorite all the time. Trust in my mind ought to be the focus of all communicators and for that matter all CEOs. Now I see that … Continue reading →

Posted in Steven Covey, The Speed of Trust | 1 Comment

Social media and crisis communication–emerging trend

Posted on February 11, 2008 by admin

I’ve noticed some news stories lately about organizations using blog sites as crisis communications tools as well as other social media tools such as wikis. This is all very interesting and those who happen to be in London and interested … Continue reading →

Posted in Chuck Wolf, Melcrum, Phillipe Borremans, PIER | 2 Comments

Why some apologies work and some don't

Posted on February 6, 2008 by admin

Here is a terrific interview by Bulldog Reporter’s Brian Pittman with Jennifer Thomas, and author and expert on apologies. I strongly recommend that everyone in crisis communication read this interview (and probably the book too). The simple reason is that … Continue reading →

Posted in apologies, Crisis Communications, crisis management | 1 Comment

When good news is really, really bad news for reputations–ExxonMobil's profits

Posted on February 4, 2008 by admin

Usually when a company posts a great big honking profit it is pretty good news all the way around. Corporate profits are what get investors jazzed up and help the market. Helping the market go up is good news for … Continue reading →

Posted in ExxonMobil, oil industry | Leave a comment

What did I say about Microsoft and Google–Microsoft offers $44b for Yahoo

Posted on February 1, 2008 by admin

Yesterday I posted about Microsoft’s global reputation at the top of the heap in two of the latest corporate reputation surveys–Edelman and Cision. I commented that Microsoft’s stunning improvement, compared to their serious trashing about five years ago–had more to … Continue reading →

Posted in Apple, Microsoft, Yahoo | 2 Comments