Monthly Archives: March 2008

Employee blogs–how lawyers are forcing tightening of corporate policies

Posted on March 28, 2008 by admin

Cisco got in trouble over a blog by one of its employees–legal trouble of course. I agree with the Economist who consistently laughs at our litigious system and the high cost we all pay for the abuse of it. I … Continue reading →

Posted in corporate blogging | 4 Comments

Now is still too early for some government communicators

Posted on March 27, 2008 by admin

It absolutely astounds me how some of the top people in our government responsible for responding to large scale events–such as terrorism events–still don’t get the realities of today’s instant news world. I recently had a conversation with someone involved … Continue reading →

Posted in Joint Information Center, Virtual Joint Information Center | 5 Comments

Netflix gets it–swift and proactive steps when you goof up

Posted on March 27, 2008 by admin

Netflix had a problem with the delivery of their DVDs. Here is the message they sent to subscribers: We’re Sorry Your DVD Was Delayed Dear Paul, As you may have heard, our shipping system was unexpectedly down for most of … Continue reading →

Posted in netflix | 1 Comment

Now its becoming a strategy–accuse the media of coddling

Posted on March 26, 2008 by admin

I commented earlier about the success of Sen. Clinton’s effort to make life more difficult for Sen Obama by complaining vigorously about the media coverage of him–specifically their coddling of him vs. her. Crisis communicators and PR folks have long … Continue reading →

Posted in media bias | 2 Comments

Can you blog your way out of a crisis?

Posted on March 24, 2008 by admin

There is more and more discussion about using blogs as a crisis management tool. Steve Phenix, a smart blogger for certain, sent me an email with his promotional message for blogging during a crisis–using his PR firm. And he used … Continue reading →

Posted in crisis blog, Crisis Case Studies, crisis management, Kami Huyse, Pat Philbin, Steve Phenix | 2 Comments

The value of bashing media coverage

Posted on March 21, 2008 by admin

Can’t resist another lesson learned from this increasingly interesting political season. Sen. Clinton took a strategic risk and violated many standard PR principles by attacking press coverage of her campaign vs. her opponent. It’s risky because the press doesn’t like … Continue reading →

Posted in Barack Obama, Hillary Clinton, Rev Jeremiah Wright, SNL and media coverage | 1 Comment

The MSG "state of fear" case study

Posted on March 13, 2008 by admin

How many of you are still convinced that eating MSG will kill you? Read this story from the New York Times. I read the book Proust Was a Neuroscientist, so I had a heads up about what MSG is all … Continue reading →

Posted in MSG | 1 Comment

The Spitzer story and the media

Posted on March 13, 2008 by admin

My job here, as I understand it, is to help communicators look at the media and public information environment that we live in and adjust crisis communication strategies accordingly. And how the media is dealing with the Eliot Spitzer story … Continue reading →

Posted in Anderson Cooper 360, CNN, Eliot Spitzer | Leave a comment

Journalist backlash and spinning out of control–the Sarah Lacy interview of Zuckerman

Posted on March 11, 2008 by admin

Facebook CEO Mark Zuckerman was interviewed by journalist Sarah Lacy at the SXSW1 conference. Apparently, the interview didn’t go too well. Read the stories: News.com, and mashable. I have two comments–one, the media can quickly become the story which they … Continue reading →

Posted in Mark Zuckerman, Sarah Lacy | Leave a comment

Governor Spitzer needs some crisis help

Posted on March 10, 2008 by admin

In case you haven’t seen the story, Gov Eliot Spitzer of New York has been identified as “Client 9″, caught by a federal investigation into a prostitution ring. “How have the mighty fallen.” There is something tragic and fascinating watching … Continue reading →

Posted in Gov Eliot Spitzer, Uncategorized | 2 Comments