Monthly Archives: April 2008

Follow the drama–lasik surgery

Posted on April 28, 2008 by admin

Since this is one reputation crisis playing out in real time, let’s keep following the lasik drama. Fact one: there is a minor furor going on. Just check google and see all the current news reports, blog postings, etc. Fact … Continue reading →

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NBC News and Lasik surgery–an egregious example

Posted on April 25, 2008 by admin

We now take it as commonplace to see the kind of coverage that NBC News provided about lasik eye surgery. I think Brian Williams is the class act on network news and they have done a stellar job of set … Continue reading →

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator | Tagged , , | 4 Comments

Crisis Planning seems to be big–but how do you know if they are any good?

Posted on April 21, 2008 by admin

I found it very interesting that just today I got two invitations to participate in webinars on crisis planning. One put on by PRSA, and the other by PR University from Bulldog Reporter. Both of these look like worthwhile presentations … Continue reading →

Posted in Blogging, Crisis Advice, Crisis Communications, Crisis Communicator, crisis management | Tagged , , | 5 Comments

Take this crisis communication survey

Posted on April 17, 2008 by admin

I was very pleased to see on crisisblogger comments from Fred Bagg–I sat in on his presentation about crisis communication technology about five years ago at the PRSA conference when PIER was just a baby. I also listened to Dan … Continue reading →

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PRSA Teleseminar on Building Trust

Posted on April 15, 2008 by admin

I am very pleased to have been invited by the Professional Development group of PRSA to present my presentation “Building Trust in Media Maelstrom” as a teleseminar on May 1. This is similar to the presentation I did at last … Continue reading →

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, crisis management | Tagged , , | 2 Comments

Here is your chance to rewrite the JIC manual

Posted on April 15, 2008 by admin

Thanks to Chuck Wolf of Media Consultants in Houston, I am attaching a copy of the working draft of the revised NRT Joint Information Center model. You are invited–no, strongly encouraged to provide input as soon as possible as the … Continue reading →

Posted in Crisis Communications, Crisis Communicator, crisis management, Joint Information Center | Tagged , , | 1 Comment

Seattle Sonics, Clay Bennett, Paul Silvi and "fungus"

Posted on April 11, 2008 by admin

Here’s a simple message to organizations and their communication leaders: Don’t lie. Simple. People don’t like liars. Dishonesty will be rewarded with complete lack of trust. And that will cause you endless problems. Case in point: Clay Bennett and the … Continue reading →

Posted in credibility, Crisis Advice, Crisis Case Studies, Crisis Communications | Tagged , , | 2 Comments

Nationwide text alert system? That's what they say.

Posted on April 9, 2008 by admin

Breaking News!! According to this story in CNN, the federal government is about to launch a new nationwide emergency text alerting system. It depends on the cooperation of cell phone providers which looks like they will support it, and it … Continue reading →

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Dying broke–my new goal

Posted on April 8, 2008 by admin

I happened on Stephen Pollan’s book called “Die Broke” at a sidewalk book sale in sunny Scottsdale this past weekend. I must say it has transformed my thinking–I think in very healthy ways. (Hold on now, there will be a … Continue reading →

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JIC Performance Standards–a little help please

Posted on April 7, 2008 by admin

I commented not long ago on the depressing performance of a JIC (Joint Information Center–part of Incident Command System and National Incident Management System) involving a large government crisis exercise. But it led to the question–is there a standard out … Continue reading →

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