Monthly Archives: June 2008

More oil spill drill lessons

Posted on June 27, 2008 by admin

One of the great benefits we have in working with the companies we do is the opportunity to participate in many different major crisis drills. From this perspective we can see how different companies and cultures approach these situations–even when … Continue reading →

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When is a stock crash a crisis? Thoughts on Starbucks.

Posted on June 23, 2008 by admin

I think Starbucks CEO’s Howard Schulz’s efforts to rebuild his company’s cachet and stock value is one of the most interesting examples out there of crisis management (the other really interesting one being the campaign of course). While we don’t … Continue reading →

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Seven principles for crisis communication that are right on target

Posted on June 17, 2008 by admin

Here is an article from the Ottawa Business Journal by a former chief of staff Walter Robinson. He absolutely nails it I believe. Every one of his principles are right on target but I especially like his #6: “A closed … Continue reading →

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Communication strategy for a transparent world

Posted on June 13, 2008 by admin

I am amazed at some of the discussions about communication strategy–even among top communicators at top level corporations and organizations. One question frequently is do we prepare a holding statement or do we issue a release? In other words, do … Continue reading →

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Are bloggers journalists–yes, no, well it depends…

Posted on June 11, 2008 by admin

Interesting discussion by Campbell Brown and another journalist on CNN the other night. They played the audio recorded by a blogger of former president Clinton lashing out against a “slimy” reporter who did an unfavorable report on the former president … Continue reading →

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Andrew Cohen's ridiculous attack on PR generates strong response from PRSA

Posted on June 10, 2008 by admin

I didn’t see the commentary from Andrew Cohen on CBS on June 1 but apparently he, a lawyer I might snidely comment, has concluded that every PR professional is a professional liar. His proof appears to be Scott McLellan. This … Continue reading →

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Message to Incident Commanders: Speak NOW or forever hold your peace.

Posted on June 5, 2008 by admin

I observed another large scale drill recently. Millions of dollars spent. Wonderfully trained and prepared professionals in place–including some of the top communication professionals in the country. Great facility, technology, logistics. Even the public information technology (ours, of course) was … Continue reading →

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A great crisis communication case study from Crisis Manager and Judy Hoffman

Posted on June 4, 2008 by admin

I’ve been a regular reader of Jonathan Bernstein’s Crisis Manager e-newsletter for years and it continues to be one of the best resources on the subject. The current issue carries an article by Judy Hoffman that illustrates the despite the … Continue reading →

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Scaling up an ICS response and the challenges of ESF15

Posted on June 3, 2008 by admin

First, I confess this topic may be a bit esoteric for a number of crisisblogger readers. But those who deal with the alphabet soup of NIMS, ICS, JIC, PIOs, and ESF15, this could be (I say should be) a hot … Continue reading →

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More on fraudulent claims after an incident

Posted on June 2, 2008 by admin

I posted about the problem of dealing with fraudulent claims after something goes wrong. A crisisblogger reader submitted this comment which I agreed to keep anonymous. While I have nothing to dispute the ratio of spurious to genuine claims you … Continue reading →

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