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Monthly Archives: August 2008
Bloomberg News goof: Steve Jobs is not gone yet
Youch! It’s tough to get by with any goof these days of instant news. Just ask Bloomberg News. They were apparently updating the pre-written obituary of Apple CEO Steve Jobs when someone accidentally hit the “publish” button. Didn’t take long … Continue reading
National Information Officers Association conference
I just returned from Reno where I was privileged to keynote the annual National Information Officers Association conference. This was one of my most pleasant conference experiences ever. As I told the group on Tuesday, they are the nation’s trust … Continue reading
Posted in Crisis Advice, Crisis Communicator, crisis management
Tagged Joint Information Center, NIOA, PIO
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How Circuit City went MAD and recovered–a great case study
Here is one of the best case studies of crisis management in the instant news world that I have ever seen. Published in PR News, it is not only a great example of a company mistake quickly corrected by immediate … Continue reading
NewsCred tries to take on the issue of news credibility
When I wrote the first edition of Now Is Too Late in late 2001, my friend Tim O’Leary (no, not that Tim) told me about blogs. What’s a blog, I asked. The more I looked at it the more I … Continue reading
The ground shifting underneath the feet of PR
The PR industry is firmly ensconced on sinking sand. I am more and more convinced of that. Here are a few reasons: -the SEC just announced financial information can legitimately be distributed via company websites and blogs – the post-media … Continue reading
Russian attack in Georgia and how it will impact US reputation abroad
I have been absolutely sickened by the Russian invasion of Georgia. For one thing I am reading David McCullough’s masterful biography of Truman and it is eerily reminiscent of the early days of the Cold War where the US was … Continue reading
Posted in Crisis Advice, Crisis Communications, crisis management
Tagged Georgia, Russia, US reputation
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Instant news just got faster: twitter and the Toronto propane explosion
Twitter is the new face of instant news. This post talks about how twitter was used in the minutes after the Toronto propane explosion this weekend. It also shows a fascinating video posted on YouTube before the major news websites … Continue reading
When bosses don't get it
I was talking not long ago with a senior communication manager working for a very large corporation who is trying to get his boss to agree to acquire our communication management system. The purpose would be to have the ability … Continue reading
The high price that can be paid for "infotainment"
Crisisblogger readers and readers of my Now Is Too Late books recognize that one of my key concerns about crisis communication is the instant news and infotainment worlds we live in. The hyper competitive news environment undermines traditional journalistic integrity … Continue reading