Monthly Archives: October 2008

Reflections on PRSA Conference and upcoming Homeland Defense Risk and Crisis Conference

Just returned home from speaking at the PRSA International Conference in Detroit and now preparing my comments for my presentation at the Homeland Defense Journal Risk and Crisis Communication conference in DC on Nov 3. A few reflections. The PRSA … Continue reading

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Chemical Safety Board Videos–take the opportunity to learn

Here’s another guest blog submission from Neil Chapman: (note–Neil is in London so he uses UK spelling) The lesson is – learn lessons If anyone works for an organisation where accidents can occur and they own an iPod, they  should … Continue reading

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged | 1 Comment

How the crisis is driving changes in how companies communicate

The economic crisis, as a NYT article pointed out, is essentially a crisis of trust. Organizations of all kinds, particularly finance, insurance and those gov agencies now intervening, are under intense scrutiny and the actions they take operate on an … Continue reading

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The $440,000 ill-timed retreat

OK, I have to comment on this. It’s all about trust, you know. When the taxpayers are moaning and groaning about huge government bailouts of private companies and fearing greatly that the big time executives will just run off with … Continue reading

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Here's proof positive–you can reduce the media onslaught

I’ve long said during my conference presentations that the very best way to reduce the onslaught of media calls during a major event is to push, push, push. Provide all those who ask (and those you think might ask) with … Continue reading

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Neil Chapman on trust and the financial crisis

I’m very pleased to present a guest comment by a good friend, crisisblogger reader/commenter and a true crisis communication expert. Neil Chapman lives in London and is a top level communication manager for a global company. He sees the loss … Continue reading

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How instant news can impact share price–Apple and the false heart attack report

I just blogged again about citizen journalism and how the mainstream media is adopting citizen journalists as part of their news crews. They are not careful to check the facts–and that is a huge risk for any organization who might … Continue reading

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , | 4 Comments