Monthly Archives: November 2008

Learning from clients

Last week I spent a few days meeting with clients in the LA area. Again, I feel so fortunate to be able to work with top level communicators of major agencies and organizations. Once in awhile I feel like I … Continue reading

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , | 1 Comment

"Paying close attention to the conversations online:" J&J and Motrin Moms

It’s 9:45 Pacific Time and in another couple of hours I’ll be doing a PRSA teleseminar on Social Media and Crisis Communication. And then this pops up–the Motrin Mom controversy around a Johnson & Johnson ad. According to the story … Continue reading

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Social Media–airline bungles while the LA Fire Department soars

The use of twitter by Brian Humphries of the LA Fire Department in reporting on the recent wildfires has the social media and crisis communication world, well, a twitter. For good reason, it is one of the most stunning examples … Continue reading

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Great listing of Emergency Management and Crisis Blogs

Here’s a blog that Google Alerts found for me with a great listing of blogs talking about emergency management, crisis preparation, etc. I found it of course, because it lists my blog. That’s how this social media thing works. Round … Continue reading

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New Study shows Emergency Managers slow to understand communication changes

If there was one overwhelming theme at the Nov 3 Risk and Crisis Communications conference in DC it was that the world of information has changed and that those involved in communicating with the public have to change with it. … Continue reading

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Policy-making in DC on Risk and Crisis Communication

What a privilege to play an active role in one of the most important conferences around risk and crisis communication. Booz Allen Hamilton working with Homeland Defense Journal put together a conference for top-level communicators and policy makers in Washington … Continue reading

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