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Monthly Archives: June 2009
The JIC and Snopes
I’ve got a few friends who keep sending these jokes and internet messages–you know, the kind that say send this to five gazillion of your friends or something really bad will happen to you. Very often the messages include urban … Continue reading
Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management, Uncategorized
Tagged Building Trust, crisis communication, instant news, instant news world, JIC, Joint Information Center, snopes, social media, twitter, Virtual JIC, Virtual Joint Information Center
2 Comments
Clearly differing opinions on DC train crash communications
I have to say, looking at sites like statter911.com, Amanda Ripley, Breakglass, and the Post and Times news reports about the communications, my judgment about the communications was rather, well, disastrous. I detailed a series of very serious problems, number … Continue reading
Twitter as a window on our world–the Michael Jackson reaction
One of the primary and very significant roles Twitter is playing in our society now is as a trend spotter and an indicator of what is on people’s minds right now. The one big caution to using it for this … Continue reading
DC train crash highlights some of biggest problems in agency emergency communications
Thanks to crisisblogger reader Doug who pointed out this excellent website called STATter911, we have a pretty good inside look at the emergency communications around the DC train crash that killed 9 this week. Here are a few key points … Continue reading
DC Train crash–the predictable media fault finding
This report from the BBC about the tragic train crash in DC yesterday is so predictable and yet so disturbing. In the aftermath of almost any accident or tragedy, one of the first things news media will do is dig … Continue reading
Guest post from Jimmy Jazz: The Voices of Iran
Longtime crisisblogger reader and commenter Jimmy Jazz spurred my interest in the topic of social media, Iran and implications for crisis communications. I provided a few quick thoughts yesterday but asked Jimmy to contribute his thoughts via this blog. Thanks … Continue reading
How citizen journalism may be changing the world right now
This post is prompted by longtime Crisisblogger reader and commenter Jimmy Jazz. Mty head has been buried in work lately and I missed the story about the killing of the Iranian woman now known around the world simply as Neda. … Continue reading
Twitter, Iran elections and the death of a pilot
A few hours ago I was on a flight from Kennedy airport in New York to Seattle. CNN was carrying “Breaking News” during an hour or so of that flight about a Continental Airlines flight coming from Europe to Newark … Continue reading
The biggest gap in emergency response communication
I’ve been at this game of crisis management and emergency response communications for over ten years now–at least where that has been a primary focus. There is one problem that keeps coming up over and over and over. And the … Continue reading
Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management
Tagged crisis communication, emergency communication, emergency management, instant news, JIC, Joint Information Center, Public Information Officer, Virtual Joint Information Center
4 Comments
Instant crises, but Twitter slowing?
I’m glad to see that others are bringing more attention to the instant nature of crisis management these days, as in this article from PR Week. Mark Senak of Fleishman Hillard notes how different the Tylenol tampering event would be … Continue reading