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Monthly Archives: November 2009
Old Media Minds meet New Media Model–it doesn't work
Some communicators clearly don’t understand it is not just about the technology and new media channels. It is even more about how we do our business of communications. Here is a classic example. When the Bowl Championship Series (BCS) added … Continue reading
On being thankful
Happy Thanksgiving everyone! As I try to clean up my messy desk and head home for my wife’s wonderful thanksgiving feast–sharing it with all kids, their spouses and seven wonderful grandchildren, plus brothers, sisters, parents, nephews, nieces and on and … Continue reading
Is the era of free news on the internet ending?
It certainly looks that way if Rupert Murdoch, now the owner of Wall Street Journal, and Microsoft, the owner of the Google-alternative search engine named Bing, have their way. Here’s the story from the Washington Post and Techcrunch and a … Continue reading
What YouTube Direct means for the post-media world
The movement toward a true post-mainstream media world took another big leap forward with the announcement last week of YouTube Direct. There’s been lots of talk, including on this blog, about how the 300 million plus people walking around with … Continue reading
Can social media help in a crisis? Hospital shows how in Fort Hood shooting.
Since I talk a lot about social media and crisis communication these days, I’m often asked for specific examples of how social media works in a major crisis. Here’s a great example, thanks to Kitty Allen at Harris County Hospital … Continue reading
PRSA Conference Keynote Bob Garfield–hitting all the right notes
I’ve read Bob Garfield for years and am sorry I am missing the PRSA conference this year–first year in many that I’ve missed it. The report of Garfield’s keynote is right on target in my mind and very necessary for … Continue reading
Posted in Crisis Advice, Crisis Communications, crisis management
Tagged Bob Garfield, PRSA
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Searching and Monitoring–more important and more powerful than ever
For the past few months whenever I have been presenting to groups on crisis communication or Joint Information Center operations I have said that the most important job of crisis communication today is rumor management. It most certainly is not … Continue reading
The Lessons from Ford Firestone crisis still important today
Yesterday I had the distinct privilege of hosting Jon Harmon presenting a webinar to our PIER Strategy Forum. Jon is the former chief of PR for Ford trucks and was the lead crisis communicator for Ford during the infamous Ford/Firestone … Continue reading
Five Megatrends and One Author Ticked Off at Media
I just posted my thoughts about the 5 megatrends in marketing and how they impact crisis communication. You can find it here on emergencymgmt. Also I found it interesting that British author Ian McEwen had a nasty run-in with the … Continue reading
Crisis management–putting your ears to work
I’ve been talking for some time about the rapidly growing role of monitoring as a critical part of crisis communication. Also been saying in presentations that social media and the online conversation is where so many people are going to … Continue reading