Monthly Archives: January 2010

What should Toyota do? Advice from the Ford-Firestone experience.

We were very fortunate to spend an hour and a half on a webinar this morning with Jon Harmon, author of the book Feeding Frenzy, and the crisis communicator in the middle of the Ford-Firestone crisis (for you young folks, … Continue reading

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Apple hype and why it matters to you

I know, you’re into crisis communication, reputation management, emergency response and all that stuff. So what does watching Apple computer have to do with you? Quite a bit actually, and for several reasons. 1. Apple is the leading technology innovator–particularly … Continue reading

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You're Invited–Listen to the inside story of the Ford Firestone crisis

I’d like to personally invite all crisisblogger readers to a webinar with Jon Harmon this Thursday. Jon was the lead public relations person for Ford during this crisis, the first big crisis of the new century in 2000, and one … Continue reading

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How news is done today–press releases or social media?

I find this juxtaposition very interesting. It sounds contradictory but look deeper and I don’t think it is. One report shows that the vast majority of journalists today use social media to prepare their stories. The other says that the … Continue reading

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The future of Twitter–two different takes

David Carr of the New York Times wrote on January 1 an article titled “Why Twitter Will Endure.” Then, today, came this report showing a steady and probably accelerating decline of Twitter usage. So, is Twitter here to stay or … Continue reading

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Will Google pull out of China? A clash of cultures that may apply to you.

I posted today at emergencymgmt.com about this important issue. It highlights not just freedom of speech issues, but the whole value and culture clash of transparency vs. secrecy. To that end, it is highly relevant for crisis communicators and their … Continue reading

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Preventing PR goofs–let's try thinking

I’ve been doing a little more thinking about the lists of big PR goofs in 2009, then this new one comes along to help start the new year: A billboard association wants to show that people pay attention to billboards … Continue reading

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The smartphone–the most disruptive technology?

In discussing or contemplating the future of crisis communication, the focus inevitably turns to the mobile phone. Sort of what Bill Gates said a few years ago about technology. If you look ahead the next year won’t look like a … Continue reading

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