Monthly Archives: April 2010

Hazmat for Toxic Comments — A Guest Post by Dave Statter

Posted on April 30, 2010 by admin

Dave Statter is a very well-known blogger on fire and EMS issues at statter911.com. I’ve linked there a few times and appreciated him commenting here. Not long ago, he commented on a post about blog comments. I really liked what … Continue reading →

Posted in corporate blogging, Crisis Communications, Crisis Communicator, crisis management, Uncategorized | Tagged , , , , , | 5 Comments

Reputation crises and political impact–Goldman and offshore drilling

Posted on April 29, 2010 by admin

There is almost always a link between major reputation crises and politics as I’ve written about in Now Is Too Late. It certainly was true in the first really major disaster I was involved in, the Olympic Pipeline explosion, and … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management, Uncategorized | Tagged , , , , , , , | 1 Comment

Blippy's Crisis Response–classic too little too late

Posted on April 27, 2010 by admin

Ragan.com asked for a few comments about the Blippy crisis which was published today on Ragan’s widely read newsletter. For those interested in the quick take: Blippy is a social media startup where users are asked to share their purchase … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management, Uncategorized | Tagged , , , | 1 Comment

Oil platform disaster highlights some key lessons

Posted on April 22, 2010 by admin

The Deepwater Horizon oil platform 41 miles off the coast of New Orleans in the gulf is a disaster of major proportions. It’s looking increasingly like 11 men have lost their lives–the search goes on as I write this. But … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , | 1 Comment

Who you hurt matters, as does your size–U of Missouri research

Posted on April 21, 2010 by admin

I found this research by University of Missouri about differences in public reaction to crises interesting. What causes a bigger negative reaction in the public–when something an organization does hurts someone outside the organization or inside? Does it matter to … Continue reading →

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The future of crisis communication–the discussion

Posted on April 19, 2010 by admin

My questions and suggestions on the future of crisis communication raised some eyebrows, including at Ragan Communications who is re-publishing an edited (improved) version of my last crisisblogger post. I really appreciate the discussion that ensued on crisisblogger and would … Continue reading →

Posted in Crisis Communications, crisis management | Tagged , | 2 Comments

Is there a future for crisis communication?

Posted on April 13, 2010 by admin

That may seem a very strange question, but hold on. The answer may not be as obvious as you think. Let me ask the question this way: is there a future for encyclopedia writers in the age of wikipedia? It … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , | 7 Comments

Could Guam Capsize? Congress is investigating.

Posted on April 7, 2010 by admin

File this on the lighter (or unbelievable side). In this video Rep Hank Johnson (D-GA) is questioning the Navy Admiral about troops in Guam and expresses concerns that with the buildup Guam might capsize. I’m not joking, and the sad … Continue reading →

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Welcoming myself back from hiatus

Posted on April 6, 2010 by admin

Hope some of you missed me…I’ve been gone for nearly a month, vacation, out of office work, and how a grandkid-induced cold. In the meantime, of course the world goes on. A few quick observations: The West Virginia mine disaster–our … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , | 1 Comment