Monthly Archives: June 2010

On BP reputation issues–Reuters gets it wrong, Dezenhall gets it right

Posted on June 30, 2010 by admin

It’s been fascinating to me to watch the PR pundits deal with BP’s reputation issues. I haven’t commented too much because BP is longtime client in crisis communication and I and others in my company are involved in this situation–that … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , | 4 Comments

Gulf Spill propels technology advances in crisis communication

Posted on June 29, 2010 by admin

The communicators involved in the Gulf Spill are aggressively using technology of all kinds to help get the story of the spill and response out. We’ve seen that, particularly earlier on with this event, with their use of social media. … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , | 1 Comment

Washington Post and Dave Weigel teach lesson about emails

Posted on June 25, 2010 by admin

Dave Weigel, a blogger for the Washington Post lost his job today. No big story. He was hired as a conservative blogger (increasingly called journalists) because the Post was criticized by conservatives of not understanding their thinking. He was fired … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, crisis management | Tagged , , , , , | 3 Comments

Are we tiring of "toxic talk?"

Posted on June 24, 2010 by admin

One of the most disturbing aspects of our culture to emerge with Internet communications and social media in particular is what I call “toxic talk.” That is the tendency of a very substantial portion of the Internet sub-culture to engage … Continue reading →

Posted in Crisis Communications, crisis management | Tagged , , | 3 Comments

Goldman Sachs–what to do when in a deep hole

Posted on June 24, 2010 by admin

Thought it might be interesting to comment on the efforts of Goldman Sachs to dig out of their deep hole, while about to visit the command center for the spill in New Orleans. Daily Dog says that Goldman is about … Continue reading →

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What are the fifteen most hated companies in America?

Posted on June 21, 2010 by admin

I’ll bet you think you can name them. BP starts the list, right, Toyota, AT&T, maybe even Microsoft. Certainly WalMart. Wrong. According to the analysis by 24/7 Wall Street, here are the 15 most hated: 1. AIG 2. United Airlines … Continue reading →

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Why media is so distrusted–and yet so believed

Posted on June 21, 2010 by admin

There have been well over a quarter of a million stories in the media (mainstream and new) about the Gulf spill. The vast majority of these have provided evidence for the very serious problems I have been complaining about for … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator | Tagged , , , , , , | 4 Comments

Pre-emptive strike regarding upcoming blog story

Posted on June 18, 2010 by admin

I’ve been interviewed by a major political blog about the Gulf Spill communications and have become a little nervous about how the story as it evolves keeps taking unexpected twists. So this is a sort of public pre-emptive strike in … Continue reading →

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Gulf Spill Enters New Phase

Posted on June 15, 2010 by admin

In the past few days, the media and the public have begun to show a weariness with the Gulf Spill. In a time when stories come and go like the spring sun between our incessant showers, and the media shows … Continue reading →

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T. Boone Pickens and Arnold Schwarzenegger–cures for what ails us

Posted on June 8, 2010 by admin

I watched T. Boone Pickens on Larry King last night talking about the spill. About the first reasonable perspective I have seen given any air time on this event. Larry asked him about the oil that BP was capturing from … Continue reading →

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , | 1 Comment