Monthly Archives: February 2011

Accountability? Media and politicians need to be held accountable.

Chris Gidez, head of crisis comms for Hill & Knowlton raises an excellent question in this post on Bulldog. Where is the accountability? He provides some excellent examples of the treatment that Toyota chairman Akio Toyoda received at the hands … Continue reading

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , | Leave a comment

Would major media actually lie just to juice a story?

Trust in the mainstream media continues to decline but recent major crisis events show that it is not learning from the mistrust it has earned. Instead, more and more alarming examples of how intentionally dishonest major media outlets can be … Continue reading

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , , | 5 Comments

Trust takes another hit, and Toyota “crisis” shows why

The 2011 Edelman Trust Barometer is out and once again, it doesn’t look so good for public trust. Suffice it to say, public trust is down from last year, and the US is again a third or fourth world country … Continue reading

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , | 5 Comments

Groupon, Kenneth Cole–politics, ads, tweeting CEOs and other things that create crises

What do Kenneth Cole and Groupon have in common? Both stirred up major controversies through politically insensitive advertising. So the questions raised here are: Why are politically tinged ads so dangerous? Do advertising departments check with PR departments before launching … Continue reading

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , , | 2 Comments

Thoughts on our changing public information environment, or how one IC makes me look smarter than I am

Just noticed this blog post by one of my favorite (and best, in my mind) Incident Commander-type professionals. He’s now blogging at http://chiefb2.wordpress.com/, otherwise known as “It’s Not My Emergency.” To get you used to going to his blog, I’ll … Continue reading

Posted in Crisis Case Studies, Crisis Communications, crisis management | Tagged , , , | Leave a comment