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Monthly Archives: October 2011
“Whole New Game” video–my effort to explain social media impact on crisis communication
Everyone knows that social media and Internet have changed the rules of crisis communication. But as listen in on conversations about this it occurs to me that many don’t seem to understand the depth of the change. I tried to … Continue reading
Occupy Rage–what it means for crisis management
It is like a slowly simmering pot, ready to boil over at any moment, this Occupy Wall Street enigma. It seems to defy any analyst explanation and those who do try to interpret the meaning of the protest agree on … Continue reading
Are we losing perspective on reputation crises?
I receive several email newsletters on public relations issues and business crises are among the favorite topics. Pitches for blog posts from authors or PR pundits frequently focus on the reputation crisis of the day. Commenting and reporting on reputation … Continue reading
Steve Jobs’ monumental influence on crisis communication
(Slightly modified version of the post on Emergency Management) The media and Internet are filled with accolades and comments about the passing of Steve Jobs. Few would note his passing in reference to his influence in emergency management. After all, … Continue reading
How to embarrass the embarasser, or how transparency turns the tables
Say you are a NGO heavily involved in political activity. Someone on the opposite end of the political spectrum wants to discredit you–obviously you are being effective. So they hire a research firm to dig out embarrassing details and the … Continue reading
Bank of America–could customer anger have been prevented?
Bank of America’s situation is similar to Netflix in that they made a business decision without much in the way of preparation and communication. The Durbin Amendment to the Dodd-Frank financial reform legislation is the reason for the increase according … Continue reading