Monthly Archives: February 2012

Has social media increased trust in mainstream news?

Posted on February 28, 2012 by gbaron

It’s not news that American news consumers don’t think much of the media’s news reporting. I’ve seen a number of studies and they all hover around 20% trust in the news. That’s a whopping 80% who say they don’t have … Continue reading →

Posted in Crisis Communications, crisis management | Tagged , , , | 1 Comment

Wired’s list of big news stories broken by Twitter

Posted on February 27, 2012 by gbaron

No big news for most of the readers here, but Twitter is where news happens today. I had the rare privilege today of delivering that and related messages about our changing world of crisis communication today to 22 CEOs of … Continue reading →

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Apple’s CEO shows how to handle a media-caused crisis

Posted on February 20, 2012 by gbaron

I’ll admit it. I’m an Apple fan. I’m writing on a huge iMac, with four other Apple products nearby. And yes, I own some stock, but purchased recently unlike my much smarter children who bought it a long time ago. … Continue reading →

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What do you do when employees disparage the company on social media?

Posted on February 15, 2012 by gbaron

I was asked by Matt Wilson of Ragan PR Daily to comment on the American Airlines trouble with a presumably now former flight attendant who mocked the company and senior executives in YouTube videos he clearly meant to go viral. … Continue reading →

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Oregonian opens curtains on devious PR behavior

Posted on February 10, 2012 by gbaron

This is the kind of press report that drives me buggy. The Oregonian reporter Jeff Mapes, on Oregonlive pulls the curtain on the horrible goings on an Oregon PR firm that dares to help a chemical company defend its product. … Continue reading →

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Why I think most are wrong about the Komen Foundation’s “mistakes”

Posted on February 9, 2012 by gbaron

I’ve really been struggling with this one. Something is amiss here. I’ve read lots and lots of comments from PR and crisis communication practitioner’s about how badly Komen screwed up their PR and crisis communications. Some even seem to think … Continue reading →

Posted in Crisis Advice, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , | 8 Comments

Reddit, the internet’s front page, and AMA with an Intervention cameraman

Posted on February 6, 2012 by gbaron

I’ve only been somewhat aware of Reddit. Like a lot of other social discussion site I just don’t have time for all the chit chat and frankly, looking at the vast majority of the chit chat on there, not sure … Continue reading →

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Former BP communication manager shares important lessons learned

Posted on February 6, 2012 by gbaron

Neil Chapman is one of the world’s true gentlemen. I got to know him about ten years ago when I was just starting to sell PIER and Neil, in his role as a lead for BP in crisis communication, became … Continue reading →

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , | 1 Comment