Monthly Archives: May 2012

Did Jamie Dimon blow it?

Did Jamie Dimon, the much vaunted and now disgraced CEO of JP Morgan Chase blow it in managing the $2bn trading bungle? Or, is this another situation of damned if you do, damned if you don’t? I’ve been fascinated to … Continue reading

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , | Leave a comment

The best list of social media monitoring tools I’ve ever seen

Ah yes, everyone seems to know by now that if reputation matters, you gotta monitor. And everyday I see more and hear more about how the brightest minds are solving the dilemma of finding the needle of relevance in the … Continue reading

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged | 6 Comments

TED finds you’re damned if you do, damnder if you don’t: you’re just plain damned

TED is one of those Internet phenomenon that makes me glad I’m still alive to see this kind of thing. Some of the most interesting ideas and talks have emerged from this forum. But, the controversy surrounding them today and … Continue reading

Posted in Crisis Communications, crisis management | Tagged , , , , | Leave a comment

Why declining views on YouTube is good news for you

I’ve become a bit of a video nut. After talking for a long time about the importance of video in today’s digital communication world including crisis communication, I’ve become quite deeply engaged. My new company is busy producing a series … Continue reading

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , | Leave a comment

JP Morgan makes bloody big trading error, and the media sharks attack

The folks at Goldman Sachs are breathing just a little easier today. The media sharks have found another sad victim: JP Morgan. $2 billion in trading losses is a lot. Certainly would be hard for me to swallow. And that’s … Continue reading

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , | 1 Comment

Unhappy? P-d off? Mad as hell? There’s an app for that.

I saw an item in a PR newsletter that a Walmart store manager started a petition to remove the CEO–and got 13,000 signatures. That’s how I found out about change.org. Maybe you are already familiar with this site. It is … Continue reading

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , | Leave a comment

Man bites dog: media doesn’t overhype BSE problem

Frequent crisisblogger readers know how tough I am on today’s media coverage that focuses on fear and outrage to compete for scarce readers and viewers. So, in a man bites dog sort of turn-around, I am sharing this story from … Continue reading

Posted in Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , , , , | Leave a comment

Spirit Airlines feeling veteran’s outrage after denying refund to dying vet

It sounds like a perfectly reasonable corporate policy. If you want to be able to get a refund on a flight you can’t take, you buy insurance. If you don’t buy insurance, you don’t get a refund. If you could, … Continue reading

Posted in Crisis Advice, Crisis Case Studies, Crisis Communications, Crisis Communicator, crisis management | Tagged , | Leave a comment

Two books to commend: Jonathan Bernstein and Jim Moorhead

I’m an avid reader (mostly history, science and faith, biography) and even once in a while pick up a book on crisis communication. Over the past couple of months I’ve read a couple of good ones. “The Instant Survivor” by … Continue reading

Posted in Crisis Case Studies, Crisis Communications, crisis management | Tagged , , , , | 1 Comment