Monthly Archives: June 2012

Why CNN and Fox News’ gaffes over health care ruling are causing more serious look at social media

The debate goes on and will for some time about social media vs. mainstream as trustworthy sources of news. Let alone preferred or more used. But the problems that some mainstream outlets had in misreporting the Supreme Court ruling on … Continue reading

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McDonald’s transparency over burger photo shoot raises questions

Transparency is a good thing, right? But what if that transparency is about how you “doctor” photos to make your products look better than they really are? The marketing manager of McDonald’s Canada did a noble thing in today’s world … Continue reading

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On babies farting and laughing at kitties: chasing pageviews and the future of the web

I remember one of my young employees in the late 1990s talking to me about Cold Fusion and dynamic websites. That conversation changed my picture of the future and consequently, my world. I suspect that discovering the projection by Cisco … Continue reading

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White House and BP legal wrangling: more damage to collaborative work in disaster response

The relationship between the federal government and a company held accountable for oil spills has always been touchy. After the ExxonValdez accident in 1989, it was seen that the role of the government in responding a major spill was unresolved. … Continue reading

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Why some in news love Twitter and some apparently don’t

I tend to think (despite my initially dissing it) that Twitter has transformed how news is done almost as much as the telegraph did–and that was big. A conversation with a client the other day highlighted why some in the … Continue reading

Posted in Crisis Case Studies, Crisis Communications, crisis management | Tagged , , | 1 Comment