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Monthly Archives: August 2012
Republican convention demonstrates new and old media interplay
It’s a multi-channel world. That seems a trite and too obvious thing to say. But, as I just blogged on emergencymgmt.com, it is still very clear when dealing with communication plans of major companies and government agencies, that many still … Continue reading
Has the “audience” gone extinct?
I was intrigued by the post and discussion on James Garrows’ excellent blog The Face of the Matter about whether or not the audience has gone the way of the dodo and buggy whip. It’s not merely an academic debate, … Continue reading
Richard Edelman’s plan for Penn State–video of Board presentation
How many times haven’t you wished you could be a bug on a wall or a mouse in a corner as one of the PR greats presented his or her PR plan to a client? What a learning opportunity. Well, … Continue reading
Online reputation management–quick fixes?
Thanks to Patrice Cloutier’s very handy delicious list of crisis comms articles, I came across this on online reputation management. I’ve heard these ads on the radio, of all places, for companies that will fix your online reputation problems. I always … Continue reading
Answering some fundamental crisis communication questions
Todd William of Reputation Rhino is a very smart marketer. By asking a number of crisis communication experts and pseudo experts (like me) some basic questions about crisis communications, he’s getting all those who (like me) want to be included … Continue reading
How to start nasty rumors
Don’t have time for too much comment on this intriguing story as I’m sitting in the Albuquerque airport waiting for next flight. But this one was just too good to pass up: http://day4.se/how-we-screwed-almost-the-whole-apple-community/ Suffice it to say, the perpetrators cleverly … Continue reading
Is the pain of a crisis worse because of expectations? Does the nocebo effect apply?
No doubt social media and the internet have increased the vulnerability and the potential impact of crises. Reading PR newsletters like Ragan’s PR Daily, Daily Dog and O’Dwyer’s and every issue features the crisis du jour. But sometimes I think … Continue reading
Chevron and Alaska both taking a beating, but is it fair?
Around here Alaska Airlines is a typically much admired company. An Alaska-originated airline now hq’d in Seattle that has been growing and performing quite admirably in the often cloudy skies of the air transport economy. But lately, it’s been taking … Continue reading
Rachel Maddow considers crisis communicators “morally repellant”–and Shel Holtz defends us
Unlike Shel Holtz, I am not a fan of Rachel Maddow, nor any of the entertainers parading as commentators on the extreme ends of the political spectrum. So I didn’t catch her diatribe on her show on MSNBC on August … Continue reading