Dartmouth professor of corporate communications, Paul Argenti, wrote an interesting and useful blog on Harvard’s HBR Blog on crisis communication. Specifically, it looks at GM’s CEO Mary Barra and how she is dealing with the inherited crisis of the current ignition switch recalls.
This is a concise and very useful summary of the key crisis communication principles–some of which I saw put to use to very good effect recently on a situation where I was a close observer.
At the very end, Professor Argenti quotes Richard Nixon from his famous Checkers Speech. Nixon:
“The easiest period in a crisis situation is actually the battle itself. The most difficult is the period of indecision—whether to fight or run away. And the most dangerous period is the aftermath. It is then, with all his resources spent and his guard down, that an individual must watch out.”
Not sure truer words about crises have been spoken.