Category Archives: Crisis Communications

Transparency, privacy, national security–let the great debate ensue

We knew it would come to this. Those cheerleaders for openness in all things, transparency, full disclosure (including me) sooner or later would run into the problems associated with it. Today our government is being wrenched with the question of … Continue reading

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What does a “nano news” weather forecast look like?

I’ve been having some fun defining nano-news (my best try for what comes after instant news). Nano news as I’ve discussed here is realtime information sharing from the source–from the scene, the front-lines or by real time sharing of police … Continue reading

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Defining “nano news”

In a recent keynote presentation I made to an emergency management conference and in a post on Crisis Comm over at emergencymgmt.com I used the term “nano news.” Since it has been referenced lately by others I thought some further thoughts … Continue reading

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Valuable lessons learned from the I-5 bridge collapse PIO

So you are picking your kid up from a soccer match, driving down Interstate 5. Suddenly, the bridge you are about to drive over, like you’ve done a thousand times, falls into the river. There are cars and people in … Continue reading

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White House in crisis: any lessons here?

A few years back a former press aide in the White House told me every day in the communication office was a crisis. But these days, the crisis management activity has to be a bit higher than normal. While I … Continue reading

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Will Twitter outlast New York Times?

Peter Thiel, PayPal co-founder said in a recent press conference that Twitter would outlast the New York Times. Gil Rudawsky of GroundFloor Media reported on this and asked the question in a recent blog post. I’d hate to make that … Continue reading

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Five Simple Steps to Crisis Preparation

I was asked by a local business publication to do a column on crisis management. Since the audience is quite broad from mom and pop operations to some pretty sizeable industrial and healthcare organizations, the assignment helped me think through … Continue reading

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Aftermath of Boston bombing and news: a call for silence

It was a week to remember–the bombings, the ricin letters, the horrific tragedy in West, Texas. I reflected on one important aspect of public information coming out of the Boston bombings on Crisis Comm on emergencymagmt.com and won’t repeat myself here. … Continue reading

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Royal Bank of Canada facing social media uproar, boycott–outsourced jobs at issue

I put this one in the category of engagement fail. Another in the long line of social media crises caused by what used to be normal business decisions gaining a firestorm of protest online. Any business decision today is subject … Continue reading

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Are two fatalities not enough to communicate about?

I noted on the American Petroleum Institute’s daily news email that a major oil company had suffered a West Texas wellhead blowout that killed two contractors and injured two others. In the crisis plans I prepare (for quite a number … Continue reading

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