Category Archives: Crisis Communicator

Will Twitter outlast New York Times?

Posted on May 14, 2013 by gbaron

Peter Thiel, PayPal co-founder said in a recent press conference that Twitter would outlast the New York Times. Gil Rudawsky of GroundFloor Media reported on this and asked the question in a recent blog post. I’d hate to make that … Continue reading →

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Five Simple Steps to Crisis Preparation

Posted on May 2, 2013 by gbaron

I was asked by a local business publication to do a column on crisis management. Since the audience is quite broad from mom and pop operations to some pretty sizeable industrial and healthcare organizations, the assignment helped me think through … Continue reading →

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Royal Bank of Canada facing social media uproar, boycott–outsourced jobs at issue

Posted on April 10, 2013 by gbaron

I put this one in the category of engagement fail. Another in the long line of social media crises caused by what used to be normal business decisions gaining a firestorm of protest online. Any business decision today is subject … Continue reading →

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Are two fatalities not enough to communicate about?

Posted on April 9, 2013 by gbaron

I noted on the American Petroleum Institute’s daily news email that a major oil company had suffered a West Texas wellhead blowout that killed two contractors and injured two others. In the crisis plans I prepare (for quite a number … Continue reading →

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Joint Information Center–Arkansas pipeline spill adds to uncertainty about government response communications

Posted on April 4, 2013 by gbaron

Most government communicators who need to respond to emergencies need to understand the Joint Information Center (JIC)concept. Private companies,  particularly those likely to collaborate with government response organizations should (but often don’t) know about the JIC (pronounced JICK). As an … Continue reading →

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More Carnival trouble, and a modest proposal for the cruise industry

Posted on March 14, 2013 by gbaron

Carnival Cruise is in trouble again. This time having to fly passengers home from the Caribbean because the ship can’t sail from port. More stories of human waste in the hallways of a luxury liner. I was asked for my … Continue reading →

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Can a law improve accuracy of news coverage? We may see in Texas.

Posted on March 11, 2013 by gbaron

ABC News might wish it was headquartered in Texas, if a new Texas law goes into effect. The Disney Company’s news network is facing a $1.2 billion lawsuit for defamation brought by BPI for the networks “Pink Slime” coverage.  (see … Continue reading →

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ABC News’ $1.2 billion “pink slime” lawsuit may affect journalism for years

Posted on March 6, 2013 by gbaron

ABC News slimed the beef industry, and producers of “lean, fine-textured beef” (LFTB) in a series of news reports about the product made from beef trimmings and used as an ingredient in much of the ground beef supply. I highlighted … Continue reading →

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Snark comes to big corporateness–the Budweiser lawsuit and response

Posted on March 4, 2013 by gbaron

Snarkiness rules in this age of Internet-driven conversation. I participate far too often and decry its affect on our discourse and society. But, it is a big and increasing part of how we communicate. What is snarkiness? David Denby wrote … Continue reading →

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Legal vs PR–the BP trial highlights the conflicts between two competing courts

Posted on February 28, 2013 by gbaron

So BP is on trial and the news headlines are filled with stories about former BP executives testifying about the company’s putting “profits above people.” This situation highlights the often-discussed conflict between the court of law and the court of … Continue reading →

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