I commented as a passive observer on what I considered to be the inadequate communication of the cruise company, Louis Cruises, who owned the ship the Sea Diamond which sank in the Aegean. But my evaluation counts for nothing compared to those who were on board. Thanks to this blog world, we can hear from those people. I encourage you to read the comments on my initial post on the Sea Diamond.
Here’s what the latest passenger had to say: I am becoming very disalusioned with this cruise ship company since my wife and I returned home after being aboard the Sea Diamond when she sank. I have yet to hear anything further from them than what the cruise director said to us before we left our rescue ship and their web site, well they still have their three news releases they put out the first day but nothing new about anything since. Do they think that by not responding all of us who were aboard will forget? I think not …
Frankly, I find this incredible and inexcusable. These passengers did not hear anything from the company?? No new postings on their website after the initial releases?
The question that Mr. Johnson asks ought to be posted on the wall of every communication manager and every CEO of every organization: Do they think that by not responding all of us who were aboard will not forget?
It’s one thing for us armchair experts to comment on what we think passengers, stakeholders, people who care want. It’s another thing to hear it from them directly. I just hope everyone in the cruise industry is listening. For that matter, everyone else who takes the life, comfort, safety and peace of customers in their hands.