Category Archives: Cruise Ship

The Sea Diamond passengers speak

I commented as a passive observer on what I considered to be the inadequate communication of the cruise company, Louis Cruises, who owned the ship the Sea Diamond which sank in the Aegean. But my evaluation counts for nothing compared to those who were on board. Thanks to this blog world, we can hear from those people. I encourage you to read the comments on my initial post on the Sea Diamond.

Here’s what the latest passenger had to say: I am becoming very disalusioned with this cruise ship company since my wife and I returned home after being aboard the Sea Diamond when she sank.  I have yet to hear anything further from them than what the cruise director said to us before we left our rescue ship and their web site, well they still have their three news releases they put out the first day but nothing new about anything since.  Do they think that by not responding all of us who were aboard will forget?  I think not …

Frankly, I find this incredible and inexcusable. These passengers did not hear anything from the company?? No new postings on their website after the initial releases?

The question that Mr. Johnson asks ought to be posted on the wall of every communication manager and every CEO of every organization: Do they think that by not responding all of us who were aboard will not forget?

It’s one thing for us armchair experts to comment on what we think passengers, stakeholders, people who care want. It’s another thing to hear it from them directly. I just hope everyone in the cruise industry is listening. For that matter, everyone else who takes the life, comfort, safety and peace of customers in their hands.

Princess shows how to go from disaster to disaster

I was going to post a blog about Princess Cruises’s poor communication now that it is known that human error caused the ship to list dangerously injuring 240 passengers. I wanted to make the point that not explaining anything further than “human error” only adds to the fright and mystery. Good for them for admitting that somebody made a big mistake. But why not explain what the mistake was. Why leave the mystery stand as to how one person (presumably) can make a huge ship with 5000 people aboard nearly tip over for no apparent reason.

As I said, I was going to make that point, then I got a comment on this blog from someone who was on board. Please read the comment on the earlier post. It makes the point for me. Their “human error” explanation only adds to the fright. And this passenger says she may never cruise again. How many more current and prospective cruisers are thinking the same right now. If I was head of the cruise industry association I would be going absolutely nuts. I’d be all over Princess to come out and start talking about what they did. I went to Princess’s website. Nothing. Oblivious. Clearly they don’t want people to think there might be a reason to not go on a cruise.

I guess the fact that big successful companies like Princess clearly don’t get it is what keeps people like me in business. Sad.