Tag Archives: Enbridge

Accountability? Media and politicians need to be held accountable.

Chris Gidez, head of crisis comms for Hill & Knowlton raises an excellent question in this post on Bulldog. Where is the accountability?

He provides some excellent examples of the treatment that Toyota chairman Akio Toyoda received at the hands of Congress. Members of Congress had decided on the results of the investigation well before it was completed, apparently accepting the media’s judgment about Toyota’s accelerator problem rather than waiting to find out the truth.

He then raises a similar question about Taco Bell and the recent widespread coverage of an apparently bogus lawsuit about the quantity of meat in their meat.

Toyota, Taco Bell, Enbridge (see previous posts), BP–I would guess Goldman would be part of this list if we had a little more inside information. Politicians and the media form an effective team in either generating reputation crises, or fanning flames of outrage to turn a relatively minor problem into a disaster. I have long seen these battles in terms of white hats and black hats, with the white hats always starting out on the heads of the accusers, and of course, the purely objective, innocent media who are only there to “report the facts.”

The truth is, and these recent events are showing it, that the black hats rightfully belong on the false accusers, be they lawyers, reporters/editors/publishers/producers/ too eager to attract an audience with a juiced-up story, or politicians looking for headlines at the expense of innocent people trying hard to do their jobs.

Not sure how it can be done, and I hate seeing people fall back on the court of law, but somehow there needs to be more accountability in these kinds of situations. The best way it seems is to bring these examples to the public’s attention and let them judge for themselves who can be believed and trusted.

Would major media actually lie just to juice a story?

Trust in the mainstream media continues to decline but recent major crisis events show that it is not learning from the mistrust it has earned. Instead, more and more alarming examples of how intentionally dishonest major media outlets can be in their desperate search for eyes on the screen.

After I blogged about Toyota and the government investigation that exonerated them, I received a very interesting email from a reporter from Michigan. Speaking about the July Enbridge oil spill in Michigan she said:

I caught CBS News lying to Enbridge’s PIO about the contents of a letter that had been sent to the CEO at the company’s headquarters in Canada, but not yet received.  I caught our Congressman (who had been doing some serious grandstanding) who didn’t do his homework on an MSDS which contained impossible data.  Just a couple of days ago, I caught a local online media outlet publishing a story with a sensational headline that was backed by nothing in the article except an unattributed statement, which stirred up a tremendous amount of controversy and was seized on environmental groups in Canada as being true.

Catching CBS lying is a serious accusation. On her blog she provides the relevant details. But there is more. She tells about the brouhaha over an MSDS (Material Safety Data Sheet). Reporters and politicians used an obviously incorrect data sheet to scare the bejesus out of the public saying it called for mandatory evacuation.

She is also provided a very cogent assessment of the problem and the high cost that is paid:

You [the media] are still objective if you produce horribly biased and inaccurate stories as long as they are trashing whomever has been decreed the “bad guy” (big/medium/small/related to oil = fair game) and it’s okay to present the unsubstantiated stories of “victims” as facts.  It doesn’t matter if you destroy the reputation of a good company with a good safety record in the process, as long as they are responsible for a bad thing, they are fair game.  I also learned that all it takes is for one data point to change, and the whole story changes.

That is Enbridge. What about Toyota? I wrote here in my last post suggesting that after the federal investigation exonerated Toyota’s electronics from the acceleration issues, that the media and Sec. LaHood owed Toyota an apology. Yeah, OK, I’ve seen pigs fly over recently, too. But I wasn’t the only one with that reaction.

Bloomberg Business Week journalist Ed Wallace brings this message home, focusing once again on CBS News. The federal findings exonerating Toyota were clearly a huge disappointment to the news media (let alone the plaintiff’s attorneys who sniffed off the results with an attitude that said: federal government, who are they? what do they know?). CBS was not willing to let the story just die, so they trotted out one of the sensational stories that kicked the crisis off, replaying Mark Saylor’s frantic 911 call. But Sandra Hughes, the CBS reporter, neglected to say that the Saylor case had been resolved and it was due to a faulty floor mat installation. This is extreme dishonesty.

Crisis communication expert James Donnelly provides even more examples of how the media completely distorted the Toyota story, and like me, believes some very loud apologies are in order.

I want to know, why does our society permit a system that for the pursuit of profit, one industry can cost another industry billions without penalty?

I will not go into the BP examples–that would take a book in itself. Other than to say that CBS was one of the better reporters of the story according to public information officers working the spill that I talked to. CNN brought coverage to a new low in my mind, and one of the most important reasons was Anderson Cooper’s delight in Billy Nungesser, James Carville plus a few other hotheads who would say the most outrageous things about BP and the responders.

I do think it is important for us as citizens who care about our freedom, democracy and institutions that we start paying more attention to the abuse that is happening. I am preparing a post on an outstanding book I recently read on this topic called “What is Happening to News.” I’ll be providing some relevant quotations from this book by Jack Fuller, former publisher of the Chicago Tribune.

We have lost something very important in this country–real journalism. Yes, there are stellar examples of it still existing. But too much of what parades as real journalism is simply audience seeking at desperation levels–and as we are seeing more and more, with blatant disregard for the truth. We must fight this for the sake of our future, but as crisis communicators, we must understand this situation and drastically decrease our reliance on the mainstream media to communicate key messages.