I just posted my thoughts about the 5 megatrends in marketing and how they impact crisis communication. You can find it here on emergencymgmt.
Also I found it interesting that British author Ian McEwen had a nasty run-in with the press. But he realized there was no sense in getting mad, just get even. Apparently he will in his next novel about global warming. He’s including a reporter as a bad guy causing the hero all kinds of problems.