I was pleased to be invited to discuss the Gulf Spill communications with BP’s Neil Chapman. And particularly pleased to have a discussion with two top-notch communication thought leaders–Shel Holtz and Neville Hobson. Their long-serving podcast (didn’t Shel invent the idea of podcasting?) “For Immediate Release” is a great place to learn from communication professionals about what’s going on and best practices.
I’ve had the great privilege of working with Neil Chapman for many years, starting back in about 2001 or 2002 when he was a lead crisis communicator for BP in Houston and I was trying hard to convince him that he needed this new tool I had created called PIER. Somehow, with the help of the Coast Guard really saying good things about it, I was able to convince him. Since then, we’ve walked through a few major events together. Neil is not only one of the most experienced crisis communication professionals anywhere he is one of the wisest and most gentlemanly people I know.
The hour went by too fast. Shel and Neville had great questions, of course, and Neil as usual was insightful, open and eager to share lessons learned. I hope you have the chance to listen to this podcast. There is no doubt that the Gulf Spill will change crisis communication for many years to come. I was interviewed by PRWeek this morning specifically on that topic, as to how it will change things. Listening to this podcast will help give you some ideas as to how much and how far reaching those changes will be.