Just had to pass this list along of social media disasters. Could be very handy for you in talking to others in your organization, such as your CEO or Director, as to what can go wrong, go wrong, go wrong with social media.
Had a lengthy interview with a Norwegian publication yesterday (love Skype!) and one question was: is social media a help or hindrance to reputations. My answer was both. It’s sharper than a two-edge sword. It creates all kinds of new crises and vulnerabilities–as this list will make clear. But it also give unprecedented opportunity to communicate and engage directly with the people most important to you.
Even after having the wits scared out of you by this list, I hope you agree that on balance, the new world is better for crisis communications than the old.